Frequently asked questions

Everything you need to know to book your stay in Torgon.

Why book direct rather than on Airbnb or Booking?

Booking directly on this site means you avoid the commissions charged by the platforms. For the same stay, the price is better — and you deal directly with our local team.

Is availability updated in real time?

Yes. Our calendars are continuously synced across all our platforms. A night shown as free really is free, with no risk of a double booking.

How does payment work?

Payment is made online securely (credit card, TWINT, Apple Pay / Google Pay). You receive an immediate confirmation by email.

Where are the properties located?

All our properties are in Torgon, in the heart of the Portes du Soleil area, in Valais (Switzerland). The exact address and access instructions are sent to you after booking.

What services are included?

Every stay includes our local concierge service: check-in, end-of-stay cleaning and support throughout your stay. Bed linen is provided.

How do I change or cancel my booking?